Privacy Policy

Effective Date: June 2025

1. Who We Are & What We Collect

Controller: Just Wildlife Tours (Romania).
We may collect personal data such as names, email addresses, phone numbers, billing information, travel preferences, and device/IP data. This includes via contact forms, newsletter sign-ups, bookings, and cookies for site analytics.

2. Why We Collect Your Data

To fulfill bookings and provide services.
To communicate: send confirmations, updates, promotional material (with consent).
To enhance your experience: improve our website and services using analytics.
For legal compliance.

3. Legal Basis for Processing

Under GDPR:
For bookings: necessary for contract performance or pre-contract steps.
For marketing: based on your consent.
For analytics and site improvement: based on our legitimate interests, which we balance against your privacy rights.

4. Cookies & Analytics

We use cookies to remember your preferences and analyze site usage.
You can manage or delete these via your browser settings.
Non-essential cookies are used only if you consent via our banner.

5. Sharing Your Data

We may share your information with:
– Travel partners (hotels, guides) to deliver the booked services.
– Payment processors (EuPlatesc, PayPal, banks).
– Legitimate authorities, when required by law.

Outside these cases, we never sell your personal data.

6. Data Retention

Booking-related data is kept for as long as needed for service provision and legal requirements.
Marketing preferences are retained until you unsubscribe.

7. Your Rights

Under GDPR, you have rights to:

– Access, correct, delete, or restrict your data.
– Lodge complaints.
– Withdraw consent or object to processing.
– Obtain data portability.

Please contact us (see below) to exercise these rights.

8. Data Security

Your data is protected through encryption (SSL), access restrictions, and periodic security audits. However, no system is infallible—please handle your login and auth details securely.

9. Children’s Privacy

Our website is not intended for users under 13 years old. We do not knowingly collect data from minors.

10. Policy Updates

We may update this policy occasionally. We’ll post the new version here with an updated “Effective Date.” Major changes may be notified via email.

11. Contact Us

If you have concerns or want to exercise your rights, contact us:
Email: contact@justwildlifetours.com
Address: Aleea Iris 1, Bl. 1, Sc. B, Et. 1, Ap. 13, Tulcea, Romania

12. Photo & Media Usage Rights

As part of our tours, photography and videography may occur. By joining a tour, you acknowledge and agree that:
– You may appear in photos or videos taken by guides or participants.
– We may use these media (without compensation) for promotional purposes on our website, social media, brochures, and newsletters—unless you explicitly object in writing before or during the tour.
– If you send us your own images or testimonials, you grant us non-exclusive rights to use them for marketing, with proper attribution unless requested otherwise.
– You retain all rights to your original photos unless otherwise agreed.

If you prefer not to appear in any media, please inform your guide or contact us in advance.

13. Dispute Resolution & Jurisdiction

– Any disputes or claims arising from or relating to the use of justwildlifetours.com or our travel services shall be governed by the laws of Romania, without regard to its conflict of law provisions.
– In case of a dispute, we encourage you to contact us first to seek an amicable resolution.
– If no resolution is reached, disputes will be settled exclusively by the competent courts of Tulcea, Romania.
– You agree to waive any other jurisdiction or venue you may be entitled to.

14. Cookies Banner & Consent Specifics

– When you first visit our website, a cookie banner will appear asking for your consent.
– You can accept or reject non-essential cookies (e.g., marketing or analytics) directly via this banner.
– Essential cookies (e.g., for site functionality) will be placed regardless of consent.
– You can withdraw or modify your consent at any time by visiting the “Cookie Settings” link in the website footer.

We use tools like Google Analytics and Meta Pixel in compliance with GDPR and ePrivacy guidelines.

15. Cross-Border Data Transfers

– Your personal data may be stored and processed outside the EEA (European Economic Area), including in the United States or other countries where our service providers (like Stripe, PayPal, email platforms) operate.
– We ensure that all data transfers comply with applicable laws through appropriate safeguards, such as:
– Standard Contractual Clauses (SCCs) approved by the European Commission.
– Transfers to countries with an adequacy decision from the EU.
– By using our services, you consent to these cross-border data transfers.